A Systems/Network Engineer offering 13+ years of network design, implementation and management. A

resourceful and creative professional with the ability to lead teams to produce innovative solutions to technological needs, streamline connectivity, and manage IT tools within budget. Proficient with a multitude of hardware platforms and software packages.

CERTIFICATIONS

Microsoft Certified Systems Engineer: Security, Microsoft Certified Systems Administrator: Security, Comptia Security +, Certified Novell Administrator, Microsoft Certified Professional. CCENT/CCNA in progress.

PROFESSIONAL EXPERIENCE

ALL COVERED, Denver, CO 3/2010 – PRESENT

Client Support Center (CSC) Level 2 Engineer

The All Covered CSC is the central point for all URGENT issues facing our clients. The CSC is staffed with the highest concentration of experienced technology professionals within the company. The mission of the CSC is to provide rapid resolution to mission critical issues facing our clients using a remote and telephone support model. Working within the CSC I have supported some of the latest technologies. These include VMWare, Microsoft Exchange 2003, 2007 and 2010, Windows Server 2000, 2003, and 2008. Configuration and support of Postini Email Protection System. Configuration and support of SonicWall firewalls.  End user support of Microsoft Windows XP, Vista, and Windows 7. Application support for Microsoft Office XP. 2003, 2007, and 2010.  In general terms, we support virtually any operating system or application for our clients.

QSE TECHNOLOGIES, INC., Denver, CO 9/2007 – 3/2010

Systems Engineer

I was assigned as lead engineer for a rapidly growing oil and gas exploration company. Supporting core business operations based on Microsoft products including Windows Server 2000/2003Standard Edition platform including Active Directory, SQL 2000, 2005, and Exchange Server 2003. Maintaining and supporting various connected resources through use of Cisco PIX 501 Firewalls, Cisco VPN client, and Microsoft Terminal Server Services. Maintenance and support SCADA (Supervisory Control and Data Acquisition) operations from end to end. Installation and support of cellular AirCards. Providing personal support to staff using Windows XP Professional, OfficeXP, 2003, and 2007 in the office and in the field. Server side and end user support of industry specific software: WellView, CygNet Studio SCADA suite, Win-Marion’s WinCCU and WebCCU SCADA products, Ogre, Genesis, Fekete, Petra geology software, Excalibur accounting software, and Docvue. Also serve as support engineer for our primary client base of Ambulatory Surgical Centers, medical imaging centers, and small to medium size medical practices. Served as lead engineer for Salud Heath in Ft. Lupton providing third tier support to their IT Department.

AEROTEK STAFFING, Denver, CO 4/2007 – 8/2007

Contract (temp) Technician/Data Integrity Specialists

Provide conversion assistance and end user support to Avnet staff though out the conversion from the existing Oracle database to a new database system. After conversion, continued on as a contract Data Integrity Specialist. Primary duties were setting up Sun Microsystems contracts within the pricing engine software and trouble shooting issues found within the new system.

CNT GROUP, INC. Denver, CO 2007 – 4/2007

Support Engineer

Provide remote, telephone, and on site technical support for client base consisting of single server to multiple server

environments. Remote Desktop Protocol. Webex. Windows 2003 Server Small Business Server, Standard, &

Enterprise edition. Windows 2000 Server, Exchange 2003. NetWare 6.5. GroupWise 7. Windows XP Pro. Blackberry Enterprise Server. Zenworks PatchLink. Symantec LiveState patch management.

CENTER FOR MENTAL HEALTH, Great Falls, MT 1997 – 2006

Systems Engineer

Analyze Center’s information needs and deliver technological solutions to meet those needs. Develop strategic

technology pathways to insure security of patient health records, providing compliancy with all HIPPA regulations.

Fiscal planning and procurement of Center’s IT budget. Develop and enforce Center policy and procedures.

Supervise Helpdesk staff including recruitment, assignment and monitoring of daily work, performance reviews, and

recommendations. Provide escalated technical support to Helpdesk. Implement and maintain all network connected

devices. Maintain eight Novell Netware 5 and 6 servers, GWAVA, Linux server, IBM AIX 5.2 L on an RS-6000,

and Windows 2003 Server. Provide connectivity of the AS/400 system from all Center sites using Frame Relay,

Novell BorderManager 3.6 and Cisco VPN technologies on 2600 and 1700 series routers. Maintain secure Internet

connectivity for VPN and corporate GroupWise E-mail system connected to the internet using SMTP & POP3.

Train staff on new technologies.

v Efficiently manage a network that encompasses 13 counties with approximately 250 users.

v Increased productivity by streamlining connectivity and upgrading technology within budget.

v Designed and implemented a phone/data network by collaborating with architects, electricians and phone technicians to produce a seamless office relocation.

v Upgraded the enterprise from 3COM routers to Cisco 2600 and 1700 series routers.

v Designed the informational web page using HTML, PHP, and mySQL.

v Designed custom Help Desk database using Microsoft Access.

v Began migrating the Help Desk database to a web enabled application using PHP & mySQL on a Mandrake Linux 10 server platform.

v  Used Veritas, Arcserve, and Sysback backup systems.

MAY TECHNICAL COLLEGE, Great Falls, MT 1998 – 1999

Network Engineer Instructor

Taught an accelerated MCSE Certification course for an Associate’s Degree program. Daily classes included a 2-

hour lecture and a 2-hour lab. Developed lesson plans for all MCSE courses offered.

v Curriculum taught included: MS NT Server 4; NT Server in the Enterprise; TCP/IP; Internet Info Server; A+ Certification Course, NetWare Administration.

INACOM INFORMATION SYSTEMS, Great Falls, MT 1995 – 1997

Field Engineer/Integration Specialist

Developed, installed, maintained and supported multiple Network Operating Systems and their corresponding

topologies and servers for clients. Provided advanced technical support for up to 400 customers via phone and onsite {truncated}

Please download one of the files attached below for full resume.

http://www.bobavritt.com/sites/default/files/Robert%20C%20Avritt%20Resume%20(WORD2007).docx

http://www.bobavritt.com/sites/default/files/Robert%20C%20Avritt%20Resume%20(PDF).pdf